1. Purpose of SMS Communications

The Manor may use SMS messaging as a method of communication with individuals who choose to provide their phone number and consent to receive text messages. These communications are intended to support contact related to admissions inquiries, appointment coordination, service updates, and other relevant information regarding The Manor’s programs and services.

2. Information We Collect and Use

When individuals consent to receive SMS communications, The Manor may collect and store the phone number and related contact information necessary to facilitate communication. This information is used solely for operational and service-related purposes and is accessible only to authorized personnel responsible for providing assistance or coordinating services.

3. Information Sharing and Confidentiality

The Manor does not sell, rent, or share phone numbers collected for SMS communication with third parties for marketing purposes. Information obtained through SMS communication is handled with care and in alignment with The Manor’s broader privacy practices. Where applicable, privacy standards consistent with healthcare regulations, including HIPAA and 42 CFR guidelines, are followed when managing personal information.

4. Opt-Out and Communication Preference

Individuals may discontinue SMS communications at any time by following the opt-out instructions included in text messages. Once an opt-out request is received, The Manor will cease sending further SMS communications unless the individual chooses to opt in again.

5. SMS Terms of Service

By choosing to receive SMS communications from The Manor, individuals acknowledge that text messaging may be used to facilitate timely communication regarding services and support. Participation in SMS messaging is voluntary and not required to receive services from The Manor.

6. Carrier and Service Limitations

SMS messaging services are subject to the terms and conditions of the recipient’s mobile carrier. Message delivery may be impacted by carrier limitations, network availability, or other technical factors outside of The Manor’s control. Standard message and data rates may apply depending on the recipient’s mobile service plan.

To view our full privacy policy please click here